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These terms and conditions set out the basis on which you can use our website and place orders for items from Elestra Directory. By ordering goods from Elestra Directory you are deemed to have understood and accepted these terms. The supplier of the goods featured is Elestra, (“Elestra”, “we”, or “us”). Registered office 7 Highfielld Court, Batley WF176HR. You may contact us at this address or by email through the help section at Elestra or call us on 0333 006 4426 #. Lines open 24 hours a day, 7 days a week. Telephone calls to and from Elestra will be recorded and monitored as part of our efforts to further improve service to our customers. We may contact you for marketing purposes by email, mail or telephone with relevant offers from the following Elestra. We may also contact you for market research purposes

For call charges contact your service provider

Fraud Prevention

  • If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies
  • Law enforcement agencies may access and use this information
  • We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when
    • checking details on applications for credit and credit related or other facilities
    • managing credit and credit related accounts or facilities
    • recovering debt
    • checking details on proposals and claims for all types of insurance
    • checking details of job applicants and employees
  • Please contact us at Data Protection Manager, Registered office 7 Highfield court, Batley WF176HR, or email [email protected] if you want to receive details of the relevant fraud prevention agencies
  • We and other organisations may access and use, from other countries, the information recorded by fraud prevention agencies

Courier Delivery Information

Standard courier delivery charge to home is £3.99. Delivery charge for Gift Cards is £2 for standard delivery Royal Mail 1st class, £3.99 Royal Mail 1st Class Recorded Delivery and £5.99 Royal Mail Special Delivery. Gift card orders with £125 to £200 value will automatically charge a special delivery rate. All courier delivery services are subject to stock, courier area and availability and demand. When the personal courier service is not available, Elestra will deliver by an alternative carrier and this may take longer. Delivery times cannot be guaranteed. No delivery services are available on a bank holiday. Delivery times cannot be guaranteed.

Delivery times

The standard next day delivery service applies on orders placed Monday to Saturday. Next day delivery is not available on Sundays. For Sunday delivery please contact us.

Returns For Customers Paying By Debit/Credit Card Or PayPal

Returns via our courier are charged at £3.99 per collection per item. Simply call 0333 006 4426# to arrange for a courier to collect the items from your home. Items left for the courier to collect are at your own risk. To return by post contact 0333 006 4426# and we will send you a label. Any charges will be deducted from your credit/debit card, PayPal Account prior to any refund.


UK, EU and Jersey. The prices shown are inclusive of any value added tax or sales tax. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax or sales tax. The current price will be shown when you place your order. All prices shown are cash prices in sterling.


All products are sold on the basis that they are suitable for domestic use only


All orders for products are subject to availability. If products are not available we will refund or credit your account for same amount.

Colour Reproduction

Elestra take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

Closing Your Elestra Account

You have the right to cancel your Elestra Account. If you want to cancel your Elestra Account you will need to confirm this in writing to us at the following address – Elestra Customer Services, [email protected] or call 0333 006 4426 #.You will need to tell us your name, address. If you do not exercise your right to cancel, this agreement will remain in force and effect and its terms and conditions will bind you. Your Elestra Account will continue unless you or we decide to close your Elestra Account. We have the ability to do this at any time on prior notice at our discretion.

Customer Ratings And Reviews

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Elestra (the "CRR Service"). To the extent of any conflict between our Privacy Policy and these Terms of Use, these Terms of Use will take precedence in respect of the CRR Service

By submitting any content to Elestra, you represent and warrant that :

  • You are the sole author and have not copied the content from any third party
  • All content that you post is accurate
  • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity. You further agree and warrant that you shall not submit any content

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, trademark, or privacy;
  • That is, or may reasonably be considered to be, defamatory, racially or religiously biased or offensive, contains obscene language, or is threatening or harassing to any individual, partnership or corporation;
  • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
  • That contains any computer viruses, worms or other potentially damaging computer programs or files. For any content that you submit, you grant Elestra a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete any content on our websites that we deem, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. We do not guarantee that you will have any recourse through Elestra to edit or delete any content you have submitted

Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Elestra, are responsible for the contents of your submission

None of the content that you submit shall be subject to any obligation of confidence on the part of Elestra, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees

By submitting your email address in connection with your rating and review, you agree that Elestra and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.